USEFUL INFORMATION
TRA OFFICERS:
TRA officers were elected in May 2025.
· David (Chair)
· Charlie (Deputy Chair)
· Ina (Treasurer)
· Janet (Secretary)
Please use the contact form or email the TRA on contact@dmtra.co.uk
REPAIRS:
If you need to report a repair please contact repairs@southwark.gov.uk In an emergency call: 020 7525 2600 or 0800 952 4444 https://www.southwark.gov.uk/housing/repairs/report-repair
LBS DEVON MANSIONS AND HARLAND HOUSE RESIDENT SERVICE OFFICER:
· Maha Forster-Njie
maha.forster-njie@southwark.gov.uk
0207 525 0024 or 07860 357208
The Resident Service Officer (RSO) carries out regular estate inspections. Identifies issues raised during inspections or reported by residents. Logs issues with the relevant Southwark Council service teams, such as Repairs, Cleaning, Pest Control, etc.
WARD COUNCILLORS:
Councillor has been elected to look after your interests on the Council.
· Leader of the Council, Councillor Sarah King
emily.hickson@southwark.gov.uk
kieron.williams@southwark.gov.uk
Correspondence address:
c/o Members' Room, 160 Tooley Street, London, SE1 2QH
PARLIAMENT MP:
This Member of Parliament has been elected to look after your interests in the House of Commons.
· Labour MP for Bermondsey and Old Southwark, Neil Coyle
Correspondence address:
House of Commons, London, SW1A 0AA
COUNCIL TAX
Contact the council tax department if you can’t pay your council tax, need to set up a payment plan, apply for single occupancy or a tax reduction if you are on benefits or low income. The answers to many other questions about Council Tax can be found on Southwark Council Website. https://www.southwark.gov.uk/council-tax
SERVICE CHARGE:
If you have any questions about your service charge or have any issues with your account please see the Southwark Council Website:
https://www.southwark.gov.uk/housing/homeowners/your-service-charges/annual-service-charge
SUPPORT FOR PRIVATE TENANTS
If you are having problems paying your rent, being harassed by your landlord or need any other support you can find help on the Southwark Council Website https://www.southwark.gov.uk/housing/private-tenants-and-landlords/private-tenants/housing-support-private-renters/rent-problems
SUPPORT FOR COUNCIL TENANTS
If you are having problems paying your rent and need to discuss your account please see the help topics on the Southwark Council Website.
THE GOOD LANDLORD PLAN
In 2025 Southwark Council produced a great document detailing their plans to be a ‘Good Landlord’ packed with help and information.
https://clavichord-tuatara-8spd.squarespace.com/s/Good-Landlord-Plan-2025-DIGITAL.pdf
CONSENT TO MAKE ALTERATIONS
If you want to change something in your property, new boiler, replace a door or change the bathroom - read this document.
https://clavichord-tuatara-8spd.squarespace.com/s/Guidance-Notes-Consent-to-Make-Alterations.pdf
NOISE OR ANTISOCIAL BEHAVIOUR
If you need to report noise or antisocial behaviour, please contact 020 7525 5777
LOCAL HOSPITAL:
Guy's Hospital does not have an A&E (Accident and Emergency) department. The nearest A&E department is at St Thomas' Hospital. Guy's Hospital does have an Urgent Care Centre for urgent, severe, but not life-threatening, problems.
Phone: 020 7188 7188
GP PRACTISES (WITHIN A MILE):
The New Mill Street Surgery, 1 Wolseley Street, London, Greater London, SE1 2BP
Phone: 020 7252 1817
Qhs GP Care Home Service, 50 Old Jamaica Road, London, SE16 4BL
Phone: 020 3883 1621