
Contacts & Information
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Southwark Resident Services Officer
Maha Forster – Njie
Contact regarding everyday isues and estate cleaning.
Also join Maha on the monthly estate walkarounds on the first Wednesday of every month.
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Our Councillors and MP
Emily Hickson, Sam Dalton and Sunil Chopra are our Labour Councillors.
Include them in correspondence to LBS on issues that need to be escalated.
Their email addresses are:
emily.hickson@southwark.gov.uk
Our MP is Neil Coyle
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Repairs
If you need to report a repair please contact repairs@southwark.gov.uk
In an emergency call: 020 7525 2600 or 0800 952 4444;
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Noise or Antisocial Behaviour.
If you need to report noise or antisocial behaviour please contact 020 7525 5777
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Support for council tenants
If you are having problems paying your rent and need to discuss your account please see the help topics on the Southwark Council Website.
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Support for private tenants
If you are having problems paying your rent, being harassed by your landlord or need any other support you can find help on the Southwark Council Website
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Service Charge
if you have any questions about your service charge or have any issues with your account please see the Southwark Council Website
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Council Tax
Contact the council tax department if you can’t pay your council tax, need to set up a payment plan, apply for single occupancy or a tax reduction if you are on benefits or low income.
The answers to many other questions about Council Tax can be found on Southwark Council Website.
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Devon Mansions and Hartland House TRA
If you need some help or have a question and can’t find what you need on this site please drop us an email and we will try our best to direct you to the right place.
Please remember all the TRA committee are volunteers and can take up to 7 days to reply to you.
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Consent to Make Alterations
If you want to change something in your property, new boiler, replace a door or change the bathroom - read this document.
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The Good Landlord Plan
in 2025 Southwark Council produced a great document detailing their plans to be a ‘Good Landlord’ packed with help and information
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Local Services
Do you know a great handyman, cleaner, dog walker or babysitter?
Is there anyone you can recommend who provides a great service?
Maybe you want to tell us about a service you can provide?
Send us an email contact@tra.co.uk and tell us more!
I’ll put together a list and share it here

Help and Complaints
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Making a stage 1 complaint
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Making a stage 2 complaint
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Taking a complaint to the Housing Ombudsman
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Raise a Freedom of Information request